Production Operations Specialist
Traffic Technology Services, Inc. is a technology company specializing in data content and information offerings for connected vehicle applications. Our award-winning technology powers automotive OEMs and Tier 1 suppliers for safety, mobility, and environmental applications, such as eco-driving. TTS is enthusiastically looking for talents to join our highly skilled team of programmers, traffic engineers, data scientists, and business managers.
If you are self-motivated, have a passion for learning new skills, enjoy seeing your work to be used in the near future by every driver including yourself, TTS is the place for you!
If you are self-motivated, have a passion for learning new skills, enjoy seeing your work to be used in the near future by every driver including yourself, TTS is the place for you!
Job Description
- Provide client support through phone, E-mail, and CRM interactions.
- Monitor all TTS's signals to ensure full quality of service.
- Ensure proper recording and closure of all issues.
- Troubleshoot, resolve and record any down product, servers or service.
- Research, diagnose, troubleshoot and identify solutions to resolve internal and external issues.
- Provide feedback to clients and internal teams.
- Prepare timely reports.
- Document knowledge in the form of CRM notes and articles.
- Creating topology and test field map information for both clients and internal teams.
- Assisting in the creation of signal and topology data files.
- Assisting with the analysis of new and existing signal types.
- Provide assistance and data to all TTS staff.
Required Skills and Experience
- Bachelor's degree preferred.
- Strong communication skills.
- Ability to multi-task.
- Ability to work rotating on-call shifts.
- Advanced experience working within a Windows PC environment.
- Microsoft Excel reporting and general data entry skills.
- Excellent time management skills.
- Microsoft Dynamics CRM experience preferred.
Benefits
- Employer paid/subsidized medical, dental, and vision plans
- Life/AD&D
- PTO aggregated
- 401(k) plan
Work Location
Beaverton, OR
Full Time: 40 hours per week
Full Time: 40 hours per week
Apply
Please submit your information online.
Traffic Technology Services, Inc. is an Equal Opportunity Employer.