Production Support Specialist

Traffic Technology Services (TTS) is a technology company specializing in data content and information offerings for connected vehicle applications. Our award-winning technology powers automotive OEMs and Tier 1 suppliers for safety, mobility, and environmental applications, such as eco-driving.
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If you are self-motivated, have a passion for learning new skills, enjoy seeing your work to be used in the near future by every driver including yourself, TTS is the place for you!​

Job Description

  • Provide client support through phone, E-mail, and CRM interactions.
  • Monitor all TTS's signals to ensure full quality of service.
  • Ensure proper recording and closure of all issues.
  • Troubleshoot, resolve and record any down product, servers or service.
  • Research, diagnose, troubleshoot and identify solutions to resolve internal and external issues.
  • Provide feedback to clients and internal teams.
  • Prepare timely reports.
  • Document knowledge in the form of CRM notes and articles.
Preferred Skills and Experience
  • One-year technical support desk or similar experience.
  • Intermediate experience working within a Windows PC environment.
  • Experience using one of the following relational databases MySQL, SQL, or PostgreSQL.
  • Excel reporting and general data entry skills.
  • Strong communication skills.
  • Ability to multi-task.
  • Ability to work rotating on-call shifts.
  • Ability to quickly navigate directories and folders.
  • Excellent time management skills.

Benefits

  • Full coverage medical, dental, and vision plans
  • Life/AD&D
  • PTO aggregated
  • 401(k) plan

Apply

Please submit your information online.
Traffic Technology Services is an Equal Opportunity Employer.